HOSTING
& EMAIL /

Backups

Every server comes with offsite backups as standards.  Taking backups offsite means that in the very unlikely event of a total server failure, a copy of all your sensitive data and files is stored in a different location.  Our backups policy by default is an industry-leading 31 day rolling retention policy, invoked daily.  This means that we can quickly restore any web site or server to a version up to 31 days in the past.

We also offer bespoke backup packages tailored towards client needs – to increase the number and duration of backups, to backup to different locations, or to make backups a core of any bespoke cloud-based projects.

Cloud Hosting

As one of the region’s most prominent cloud-based software provider, we of course offer our customers a range of cloud hosting platforms.  With partnerships with Amazon, Microsoft, Azure and Google, we can help advise on the best practice for hosting “in the cloud”.  This can cover everything from simple CDN operations for websites, to putting entire business operations in the cloud and away from servers and hardware.

Reliability

Our default hosting packages run a range of preventative measures to ensure that sites remain online for the maximum amount of time.  We constantly monitor these processes, and as server technology matures and new services become available, we adopt these to provide the best of services to our customers.  Measures include:

RAID hard drive configurations, in simple terms multiple hard drives silently backing each other up in real time

SSD hard drives as a preference, increasing reliability and operations-per-second

Malware and Virus scanning of server code and files

Realtime Monitoring (see below)

Advanced security protocols to minimise server vulnerability

Burstable Bandwidth for when sites have spikes in traffic

Patch management to ensure the latest server software security updates are applied

Pro-active discussions with clients to advise on security and website best practice

IP locks to prevent server, FTP and database access from malicious sources

Support

As part of ITC Service, we offer a unique service in comparison to other Digital Agencies – a fully-staffed IT Support Helpdesk.  The team man a dedicated support system which enables clients to quickly contact us should support matters arise.  A ticket is logged, and an engineer or website specialist is assigned the matter to deal with.  Our support system works to a number of SLAs ensuring that all our hosting clients are given real-time help when they need it.  Support can be access via phone, email, online and is available both during office hours and via an emergency out-of-hours support arrangement.

Scalability

There are no limits with our hosting platforms.  Should your project require more resources – CPU, RAM, versions of software – we can quickly and silently upgrade or migrate your server to different packages.  As your online presence grows, we help you grow using the best in current hosting technology.

Monitoring

Every server we offer to our clients comes with real-time monitoring.  A range of off-site services monitors the health and availability of not just the server itself, but functions on the server such as Apache and MySQL.    Our team are alerted by various methods and are on hand to resolves issues, usually before clients are aware of any issues.